Acceptance of Terms
By utilizing the Jacket Madness website and services, you acknowledge and agree to abide by these Terms and Conditions. Placing an order on our platform signifies your consent to a binding legal agreement, affirming that all information provided is accurate, current, and non-fraudulent.
FAQs and Customer Support
Refer to our FAQ section for comprehensive details regarding our products, ordering procedures, and general inquiries. For further assistance, our dedicated customer service team is readily available to aid you.
Ordering Process
Our intuitive ordering system ensures a seamless experience. Upon order placement, a confirmation email is dispatched. Failure to receive this email within 24 hours necessitates immediate contact with us to verify order processing.
Secure Payment Options
We offer secure digital payment solutions encompassing MasterCard, Visa, American Express, and Square. Orders must be conducted through our website, with all prices denoted in US Dollars and exclusive of taxes.
Customer Satisfaction
At Jacket Madness, prioritizing customer satisfaction is fundamental. We are unwaveringly committed to delivering exceptional quality and competitive prices. Our recurring promotions and offerings serve as tokens of appreciation to our esteemed clientele.
Shipping Policy
We extend free shipping services to the UK, USA, Canada, and Australia, with shipping charges applicable to other regions. Recipients bear responsibility for any pertinent customs charges upon delivery.
Safer Online Shopping
Rest assured, we employ Secure Sockets Layer (SSL) encryption to safeguard your data. Your sensitive financial information is securely handled within our system.
Order Cancellation
Cancellation procedures are outlined as follows:
- A 20% deduction from the total payment for cancellations within 3 days.
- A 30% deduction from the total payment for cancellations within 7 days.
- No cancellations are accepted after 7 days from order placement.
Return and Exchange Policy
Returns and exchanges are permissible within 30 days of order delivery, with no allowances beyond this period. Exchange items may necessitate 10-15 days for processing and shipment. Refunds are contingent upon inspection of the returned item and may require 15-20 business days for processing. Shipping costs remain non-refundable, with potential restocking fees. Returns or exchanges for damaged or used products are ineligible.
Contact Information
For any inquiries or concerns pertaining to our Terms and Conditions, please reach out to us via email at [email protected] or contact us at +1 626 469 7996.